Program Developer/Principal Facilitator: This workshop has been designed by Heather Gray, TAMA Inc. She brings with her an extensive background relevant to this subject area and strong technical experience as well as training, speaking and facilitation skills.

Delivery Format: The optimum class size is 15 to 18. Up to 20 may be accommodated, although it is essential that the class size be limited to no more than 20 to ensure that participants learn and can apply what they’ve learned in this intensive one day process. It is recommended that Executive, Manager and Staff sessions be held separately so as to not inhibit discussion.

Executive and administrative briefings are recommended prior to any roll out to staff and manager groups. This enhances credibility and buy-in for all levels of the organization.

Duration: Workshops are designed to be either 3 hour (1/2 day) or 6 hour (one day) sessions. They are streamlined to fit the exact needs of the organization. The sessions involve several delivery formats with a focus on not only learning through hearing and reading, but also through hands on exercises, role plays, case studies and group discussions. Some of the interactive elements utilized include:

• Video Clips - where participants will view a situation and have a small or large group discussion following
• Teaching points delivered throughout the session, supported by tangible examples
• Problem-solving tasks, explored within small groups and de-briefed as a large group
• Mini Lectures that will include slides on overhead projectors, flipcharts, and workbooks - these would all be followed by an exercise, a small group discussion or discussion as a large group.
• Case Studies that reinforce their new knowledge will be used first in small group discussions and then a large group discussion
• Role Plays (optional) where participants can volunteer to act as different scenarios are played out
• Examination (optional) to illustrate that the learning has taken place

A 40% lecture and 60% participation ratio is anticipated.

Associates: All workshops are custom designed by Heather Gray. It is expected that most of the workshops will be delivered by Heather Gray of TAMA Inc. When Heather Gray is not available to facilitate the training session a suitable associate will assist in program delivery. Please note that all TAMA Inc. associates are carefully selected, screened and personally trained and supervised by Heather Gray.

As a professional member of CAPS (Canadian Association of Professional Speakers, Trainers and Facilitators) and the International Federations of Professional Speakers, Heather Gray carefully adheres to the Code of Ethics.

Development Costs: Typically there is no charge for research and development fee and the design of the workbook (although printing costs do apply). The session fee takes into account the preparatory work involved in customizing a training session. Various costing options are available and depend upon the number of workshops contracted.

Copyright: TAMA Inc. retains all copyright on any intellectual property provided to the Client.

Daily Workshop Fees: TAMA Inc. does not quote individual daily workshop fees. Rather, TAMA Inc. works with potential clients to determine exactly what the needs are before embarking on any service delivery. To request a meeting or to have TAMA Inc. contact you please complete and submit the e-request form. TAMA Inc. will meet with you to determine exactly what combination of program delivery will best fit your organizational needs.

Workbook materials: A professionally printed, coil bound customized workshop workbook for the workshop can be provided. Copyright of the material will remain with TAMA Inc. This option is typically for clients contracting for more than a few workshops.

Facility Costs: The Client is responsible for the costs of the training facility and any audio visual requirements (tv/vcr, overhead and screen, flipcharts, data projector). For some training sessions, TAMA Inc. may provide some of the A/V equipment (ie: data projector).

Travel Costs: The Client is responsible to pay travel costs (air or vehicle allowance, accommodation, ground transportation and meals) for the facilitator.

Additional Costs: The Client is responsible for costs relating to any food or beverages they may deem appropriate during the workshops (ie: refreshment breaks and/or lunch brought in).